3 Takeaways from our Client Satisfaction Survey

Being a good PR executive first means being a good service provider. As an agency, we put a lot of emphasis on providing excellent client service – being trusted advisors, counselors and partners. We focus on cultivating strong relationships with our clients on a daily basis, but sometimes it helps to take a formal temperature check on how things are going and where we can improve. That’s why at the end of every year, we ask our clients for their honest, direct feedback on their experience with Read more […]

When the PR Party is Over: Tips for Coping with Post-CES Depression

You had big dreams for your PR strategy at CES – and for good reason. Your product is awesome, your announcements were on-point, your CEO attended and his comments on the industry were unique, insightful and airtight. You even found extra budget for press events and the entire PR team was on the ground to pitch reporters at the show – they got you on-air with CNET on opening day! You were ready to take on the world – CES 2015 was your moment and no one could stop you! But your dreams quickly became Read more […]

New Years Resolution – Empowering Your Clients

Many public relations professionals are focused on the day-to-day within the agency – securing coverage, setting strategy, developing relationships with reporters, metrics, etc. While all of this is critical, it is equally important to remember to invest and nurture the team’s relationship with the client contact, whether it’s the Marketing Manager, the PR Director, or the head of Corporate Communications. In a new post for PR News, Anu Kher, Senior Account Executive at Affect, writes: “To Read more […]

6 Steps to the Perfect Elevator Pitch

Whether you’re a large, well-branded enterprise or a small start-up, having a well crafted, easy to understand elevator pitch is crucial to hooking reporters or new customer leads. If you can’t explain what the company does in 2-3 sentences, chances are you’ll lose your audience’s interest before you get to the important stuff. There are a couple of mistakes I commonly see with new elevator pitches: – Trying to cram too much information into the pitch, so the main point gets lost – Talking Read more […]

Breaking Through the Noise: Using Event Insights to Generate Coverage

One of the questions we frequently get from clients is: How can we get press around industry events? The answer often depends on a variety of factors, including: The event type – Is this a major conference, or a smaller, more intimate event? The people – Will the Apples and Googles of the world be there? Is media attending and are they taking meetings? How many people and/or companies will be there? The spend – Did you secure booth space, or are you flying solo? Are you a sponsor, or Read more […]

Executive Blunders, Reputation Recon: Real-World Crisis Communications

Q: What do Lockheed Martin, the CIA and Waffle House have in common? A: Their leaders have all made headlines thanks to personal scandals. For most people, mistakes in one’s personal life don’t have long-term business repercussions. For a high-profile executive on the other hand, every move may be monitored by employees, clients and the media. One mistake can significantly impact his (or her) reputation as well as the stability of the company. What would you do if your CEO had a public Read more […]

PR Lesson: How Poor Planning Can Add Fuel to the Fire

Both national and NY-based media went on an extended sugar high after New York City Mayor Michael Bloomberg announced plans to ban the sale of sweetened drinks bigger than 16-ounces. As someone who tries to live a fairly healthy lifestyle, I can’t say that the idea of doing away with enormous sugar-filled drinks rubbed me the wrong way as much as Bloomberg’s poor planning did. Just hours after he proclaimed his anti-liquid sugar crusade, Bloomberg then offered his support for National Donut Day. Read more […]

Egregious Breach of PR ethics

It’s one of the Ten Commandments of PR: transparency. Apparently the Coghlan Consulting Group didn’t get the memo. Back in September the PR firm came under fire after the LA Times uncovered that Coghlan was affiliated with fake news site, News Hawks Review, and had been shamelessly promoting their client Central Basin Municipal Water District of California on the site. Coghlan has an agreement between Central Basin’s public affairs office which promises promotional stories “written in the Read more […]

Cleaning Up A Mess: What PR and Marketing Professionals Can Learn from Netflix

The Netflix change in service fiasco continues to unfold this week. On Monday, the company revealed to investors the loss of 800,000 subscribers over the course of an already dismal quarter that involved a widely unpopular price increase and a failed plan to split its DVD and streaming services into two. Not surprisingly, stocks plummeted. So now is an opportune time for those of us in the industry to consider, what can Netflix do and what can we learn from the situation? Here I’ve laid Read more […]

MLB Hits A Social Media Home Run With the “Fan Cave” And Here’s How

It’s that time again for the Fall Classic, as the Texas Rangers and St. Louis Cardinals match up to take home the pennant. As a native of Dallas, I’ll be cheering for my Rangers, but MLB deserves a massive applause for its use of social media this year. That’s because the MLB hit a social media grand slam with the use of the “Fan Cave.” If you’re new to baseball, this is an initiative that the MLB launched on the first day of the season. Two fans were selected to watch every single Read more […]